Returns Policy

 

Returns Policy:

If you are not completely satisfied with any item please send it back to Sophie Likes within 21 working days. On receipt we will refund in full (excluding postage). Earrings may not be returned unless faulty.
Please follow the steps below:

Return the product(s) to us in perfect condition (unused and in their original packaging). Send your parcel to: Sophie Likes, 18 Waterloo St, Harrogate, HG! 5JD Goods are returned at your own cost. The delivery charge for the original order is non-refundable.
If any items arrive damaged you must inform us within 3 days of receiving your order. Please contact us via email or telephone on 07886835311

Then please return the damaged item to us within 14 days of receipt following the returns procedure above. Please also let us know whether you require an exchange or refund. Your returns costs and original postage costs will also be refunded.
We strongly recommend that you use recorded delivery or obtain a certificate of posting when you return any parcel. Certificates of posting are available free at the post office and will enable us to action your refund should your parcel be lost or delayed in the post. We will write to confirm when your return or exchange has been processed. Please allow up to 21 days.

Sale items
Please note, it is not possible to return an item bought in the sale.