Terms and Conditions

Privacy

Sophie Likes is committed to protecting and respecting your privacy. This statement tells you what to expect when we collect personal information via our site. We only hold information about our customers for the purpose of processing orders and for sending solicited email special offers.

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we receive online. For the purposes of the Data Protection Act 1998 (the Act), the data controller is Sophie Likes of 18 Waterloo Street, Harrogate, North Yorkshire, HG1 5JD.

Information we may collect from you
We may collect and process the following data about you:

  • Information that you provide by placing an order or signing up for our newsletters on our website, www.sophielikes.com (our site).
  • Details of your visits to our site and the resources that you access, although these are not individually identifiable.

Cookies
We use Google Analytics cookies on our site to understand how the site is being used in order to improve the user experience. The cookies collect information about our site including the number of visitors to the site, where the visitors have come to the site from and the pages they visited. All user data is anonymous. Click below for more information about Google’s privacy policy or to opt out of being tracked by Google Analytics across all websites.

This website is built on the WordPress content management system platform which uses some cookies to support the functionality of the site.

By using and browsing our website, you consent to cookies being used. If you do not consent, you must disable cookies or refrain from using the site. Most web browsers allow some control of cookies through browser settings. To find out more about cookies, how to manage them and how to disable them visit www.allaboutcookies.org.

Storage of Personal Data
Sophie Likes fully complies with the Data Protection Act 1998. Please note that information submitted to Sophie Likes over this website is normally unprotected until it reaches us and therefore users should not send confidential details via our website.

We will not use any personal data for marketing purposes without seeking your permission first. Please note that the links to other websites on our site will have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Disclaimer
Sophie Likes has used all reasonable care in compiling the content of this website but cannot accept liability for any errors or omissions. We will update material errors in the information if we are made aware of such errors, in a timely manner.


Security

At Sophie Likes Online, we take the security of your information and credit card details very seriously.  We want you to feel completely confident about shopping online with us. Your details are safer with internet shopping than with traditional mail order or telephone shopping!

Terms & Conditions
These Terms and Conditions and your use of our website have been designed for use within the United Kingdom and under UK law, and therefore governed by English law. By using this website you therefore have agreed to submit to the non-exclusive jurisdiction of the English court. Whilst we are pleased to consider orders from outside the United Kingdom, we give no warranty, expressed or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. This does not affect your non-excludable statutory rights.

1. Definitions
The ‘customer’ i.e. the individual, or organisation, who purchases or agrees to purchase the goods from the company. The ‘company’ i.e.Sophie Likes ,18 Waterloo St, Harrogate, HG1 5JD . The ‘goods?’ i.e. the items which are supplied by the company to the customer.

2. Prices
The prices on our website are correct at the time of press, however prices and availability of goods can and will change without prior notice. This means that the price confirmed after placing the order might be different to that charged at the point of delivery. Every effort is made to ensure that this will not happen and we will endeavour to inform the customer if there is a change in the price. A delivery charge will be added to the order where appropriate. For our delivery charges please see Delivery and Returns.
All prices shown on this website are in GBP (pounds sterling) and are inclusive of VAT which is charged at the current UK rate of 15% (VAT registration no. 808 7123 31. You will receive a VAT receipt with your order.

3. Payment
Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and click ‘Add to Cart’. After you have finished your selections, click on ‘Checkout’ and you will be asked for a few details that we need to be able to satisfy the order.

We accept Switch, Visa and Mastercard. Backordered items are not charged until they are shipped. You may send your credit card information via phone or over the Internet. You may also pay via cheque/postal order, by sending it to our address. Please note that cheques will take 6 business days to clear and goods will not be despatch until we have received your receipt of payment.

We try to ensure permanent stock availability but sometimes items sell faster than we predict. If something on your order is not in stock we will advise you as soon as possible and let you know when we expect to send it to you. You may either wait for the item (in most cases no longer than 1 week), or you may wish to be refunded.

4. Returns Policy
If you are not completely satisfied with any item please send it back to Sophie Likes within 21 working days. On receipt we will refund in full (excluding postage). Earrings may not be returned unless faulty.
Please follow the steps below:

Return the product(s) to us in perfect condition (unused and in their original packaging). Send your parcel to: Sophie Likes, 18 Waterloo St, Harrogate, HG! 5JD Goods are returned at your own cost. The delivery charge for the original order is non-refundable.
If any items arrive damaged you must inform us within 3 days of receiving your order. Please contact us via email or telephone on 07886835311

Then please return the damaged item to us within 14 days of receipt following the returns procedure above. Please also let us know whether you require an exchange or refund. Your returns costs and original postage costs will also be refunded.
We strongly recommend that you use recorded delivery or obtain a certificate of posting when you return any parcel. Certificates of posting are available free at the post office and will enable us to action your refund should your parcel be lost or delayed in the post. We will write to confirm when your return or exchange has been processed. Please allow up to 21 days.

Sale items
Please note, it is not possible to return an item bought in the sale.

 

4.1 HOW THE CONTRACT IS FORMED BETWEEN YOU AND US*

4.1(a) After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Goods. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Goods have been dispatched. The contract between us will only be formed when we send you the dispatch confirmation.

4.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

5. Conformity of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. Slight variations may occur with text descriptions. Sophie Likes shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights.
We cannot accept any responsibility for any variation in appearance of products caused by the browser software or computer system used by you.

6. Disclaimer
While the Company uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness, and will not be responsible for any errors or omissions, or for the results arising from the use of such information. Whilst the Company takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. Furthermore the Company will not be responsible nor liable for your use of any other websites which you may access via links within this website. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with the Company.

7. Force Majeure
The company shall not be liable to the customer for any failure to perform or deemed to be in breach of the contract of its obligations due to any circumstances beyond its control. In such event the company may elect by written notice to cancel any agreement with the customer, or elect that the time for performance shall be extended until such time as the company can reasonably effect performance.